Privacy Policy

1. Introduction

Holloway ("we", "us", "our") is committed to protecting the personal data of every person who contacts us, uses our services, or visits our website. This policy explains what data we collect, how we use it, and your rights in relation to that data. It applies to all services provided under the Holloway name, operating from 19 Wualai Road, Tambon Hai Ya, Mueang, Chiang Mai 50100, Thailand.

This policy is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions, you can contact us at privacy@hollowesas.

2. What data we collect

We collect personal data only when you provide it to us, in the following contexts:

• Name and email address when you submit our contact form
• Phone number, if you choose to provide it
• Any additional information you share in written messages or consultations
• Anonymised usage data from our website via analytics cookies (if consented)

We do not collect sensitive personal data. We do not automatically collect information beyond what is needed to respond to your enquiry.

3. Legal basis for processing

We process your personal data on the following legal bases:

• Consent — for marketing communications and optional analytics cookies
• Contract performance — where data is required to deliver a service you have engaged us for
• Legitimate interest — to respond to enquiries and maintain business records

4. How we use your data

• To respond to your enquiries and provide the services you request
• To conduct property searches and tenancy support on your behalf
• To communicate with landlords or service providers when you have authorised us to do so
• To send occasional updates about our services, if you have opted in
• To maintain business records and comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Data sharing

We share data only in the following circumstances:

• With landlords or service providers, when required to conduct the service you have engaged
• With professional advisers (e.g. legal counsel) where required
• With analytics providers (e.g. Google Analytics) under your cookie consent, using anonymised data
• Where legally required by Thai authorities or courts

6. Data retention

We retain personal data for as long as is necessary for the purposes stated above:

• Contact form submissions: up to 24 months from last contact
• Active client records: for the duration of the service plus 36 months
• Analytics data: anonymised, retained per provider settings

You may request deletion of your data at any time (see Section 9).

7. Data protection

We take reasonable measures to protect the personal data we hold, including:

• Secure, password-protected systems for client data
• Encrypted email communications where possible
• Access limited to team members who require it for their role
• Regular review of data handling practices

In the event of a data breach that affects your rights, we will notify you within a reasonable period in accordance with PDPA requirements.

8. Cookies

We use cookies on our website. For a full explanation of the cookies we use and how to manage them, please see our Cookie Policy.

9. Your rights

Under the PDPA, you have the following rights in relation to your personal data:

• Right to access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured format
• Right to object — to processing based on legitimate interest
• Right to withdraw consent — at any time, where consent was the legal basis

To exercise any of these rights, contact us at privacy@hollowesas. We will respond within 30 days.

You also have the right to lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC) if you believe your data has been handled unlawfully.

10. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will take appropriate action.

12. Changes to this policy

We may update this policy from time to time. We will post the revised version on our website with an updated date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

13. Contact

For all privacy-related questions or to exercise your rights:

• Email: privacy@hollowesas
• Address: Holloway, 19 Wualai Road, Tambon Hai Ya, Mueang, Chiang Mai 50100, Thailand
• Phone: +66 53 206 8371